Refund & Cancellation Policy

Routrly's Free plan has no charge, so there is nothing to cancel or refund. You can delete your account at any time from Settings.

PRO is a recurring subscription billed through Stripe. You can cancel at any time from Billing in your dashboard, which opens Stripe's secure Customer Portal — no need to contact support. When you cancel, your PRO access continues until the end of the billing period you've already paid for, and the subscription will not renew after that.

We do not provide prorated or partial refunds for unused time in a billing period. If you believe you were charged in error — for example, a duplicate charge or a charge after you had already cancelled — contact the support address in the footer below and we will look into it. [Statutory refund/cooling-off rights that apply in your jurisdiction, if any, are not limited by this policy].

If a renewal payment fails, Stripe will retry it automatically according to its standard retry schedule, and your PRO access remains active while retries are in progress. If payment cannot be collected after retries are exhausted, your workspace returns to the Free plan's limits.

Deleting a team workspace or your personal account while a PRO subscription is active automatically cancels that subscription first, so you are never charged after the workspace or account is gone.

Billing questions can be sent to the support address linked in the footer below.